We performed a comparison between ServiceNow Strategic Portfolio Management and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The PPM module is an excellent service."
"The interface is extremely user-friendly."
"We like the status report feature. It is something really valuable."
"The solution is scalable."
"This solution provides easy collaboration and allows non-building users to use the system without requiring a license."
"Smartsheet is stable."
"The dashboard and the layouts are quite good."
"Smartsheet offers more than Project because it's similar to a table-based, database-type system. It's like a hybrid between Excel and project software. We were able to enter the formulas and do much of the automation. We added budgets to it and linked them to a vendor page. Smartsheet let us integrate the budget into the project seamlessly. With Project, we needed to open up Excel."
"Enables coordination and sharing of information that is relatively inexpensive."
"Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible."
"The dashboard feature is the most valuable aspect of the solution."
"Smartsheet is easy to use."
"It could be more user-friendly."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."
"Asana has a modern look and feel, particularly its agile project management interface featuring movable cards between columns."
"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."
"Smartsheet could improve by having seamless integration with Azure Board."
"The integration with Microsoft products should be improved."
"The long-term timelines could be improved, especially the visuals on the projection Gantt chart."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"I think that the mobile interface needs to be improved. If you cannot access it through your laptop, I'd prefer to have that option on the mobile, but I don't think that it's user-friendly and easy to navigate."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Smartsheet is ranked 4th in Project Portfolio Management with 34 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Smartsheet is rated 8.2. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Broadcom Clarity , whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, Adobe Workfront, Planisware and Broadcom Clarity . See our ServiceNow Strategic Portfolio Management vs. Smartsheet report.
See our list of best Project Portfolio Management vendors.
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