We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."
"This solution has provided for Rapid deployment of data collection tools, replacing spreadsheets with near real-time data."
"There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait."
"QuickBase reminds me when a software license or a hardware support contract is near expiration so that I can initiate our company's procurement process in time and not miss a deadline."
"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."
"Creating applications in Quickbase will take, literally, a fraction of the time it would take to create them in other database applications (which shall remain unnamed)."
"The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier."
"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The look and feel is a valuable benefit for adoption."
"The most recent addition of SAM Premium is a game changer for many organizations."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"Very good incident management, chain management and problem management features."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"They could enhance the ability to link records between tables directly without the need for additional automation to increase space and time."
". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."
"The dashboard is not organized."
"This rule: The Maximum is 60 rules. We need to provide more in order to improve."
"I would like to see the reporting enhanced because some of them are not easy to generate."
"Unfortunately, there is still no new report formatting available natively, and would still require 3rd party developers to help with that. ."
"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard."
"I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen."
"There is inherent complexity with this tool because of the number of things that it can do."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The interface requires an upgrade."
"The product’s standard user experience is not the best."
"I have a problem with the way the solution's price is calculated."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"The solution’s user interface could be improved and given a better design."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
QuickBase is ranked 16th in Rapid Application Development Software with 74 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Sales Creatio, Oracle Fusion Service, OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our QuickBase vs. ServiceNow report.
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