We performed a comparison between Motadata ServiceOps and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"Data in reports and dashboards are easily accessible."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"If you stick to the out-of-the-box solution, it's an easy setup."
"It's actually easy to understand."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"Creating service catalog forms could be made easier."
"I have a problem with the way the solution's price is calculated."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The Express edition does not allow the option for scripting."
"The contract module is quite rudimentary and doesn't support contract line items."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"I would like to see a mobile version of ServiceNow."
Earn 20 points
Motadata ServiceOps is ranked 34th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Motadata ServiceOps is rated 6.0, while ServiceNow is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Motadata ServiceOps is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Service Management (ITSM) vendors.
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