We performed a comparison between Microsoft Remote Desktop Services and Parallels Remote Application Server (RAS) based on real PeerSpot user reviews.
Find out in this report how the two Virtual Desktop Infrastructure (VDI) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've had good experiences with Microsoft customer support."
"The solution is stable."
"It works fine, and it is largely issue-free."
"We use it to connect to the legacy system."
"Microsoft Remote Desktop Services is stable and reliable."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"The solution performs well and is easy to use."
"The solution is easy to use."
"Client compatibility with many systems makes it very versatile. The reporting that is included is awesome."
"Simplicity of the interface is a valuable feature."
"It provides flexible access to Windows applications from many types of devices."
"You have the opportunity to virtualize applications in different locations. Everything is in one pane or one window, which is quite good."
"We can provision the servers without the need for another third-party solution."
"Its price and ease of use are the most valuable. It is simple and has good performance."
"It permits us to control the applications that our users are able to get to, in a seamless manner. We're able to distribute applications to users' desktops, just like those applications are on each user's computer, but they're not."
"We use RAS to publish cloud desktops to our clients. The ability to easily publish resources to a subset of users is what we find most valuable."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"We encounter challenges with portability, especially for users of iOS devices."
"We had some instability during the implementation process. This has since been resolved."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
"Lacks a notification feature when internet is down."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"We would like to be able to re-label the OTP (One Time Password) popup so our users can easily recognize that they are to put in their DUO code on that line. Most users see OTP and ask what that is."
"We would like the ability to provide a popup message, such as a maintenance notification. That same notification on the Parallels client would be awesome."
"Parallels Remote Application Server (RAS) is an expensive solution, and its pricing could be improved."
"Opening a ticket should be available from the actual RAS console. It is cumbersome to go to a portal, hunt around for five minutes for a link to open a ticket, answer questions meant to direct you towards FAQs instead of live support, then fill out information (license #, version #, etc.) which could more easily be supplied by sending a ticket straight from the console with all of that information automatically specified."
"Sometimes you need to understand how to use load balancing and the gateway in order to scale, which means the team may need some additional technical knowledge."
"Generally, it is a very good solution. The main thing that I would improve is their presence here in Mexico. They don't have strong local support here in Mexico. They should have a worldwide presence so that we don't have to do everything through the people in the US. The initial setup was a little bit complex because we were migrating from Citrix. For customers who are migrating from another platform like VMware or Citrix, it would be great if they can provide an automated migration solution."
"The product does not utilize SQL for reporting purposes. Also, it does not support some hypervisors similar to Citrix. These particular areas need improvement."
"From a seller's point of view, there are a lot of things that they could do better in the sales cycle."
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Microsoft Remote Desktop Services is ranked 1st in Virtual Desktop Infrastructure (VDI) with 76 reviews while Parallels Remote Application Server (RAS) is ranked 12th in Virtual Desktop Infrastructure (VDI) with 24 reviews. Microsoft Remote Desktop Services is rated 8.0, while Parallels Remote Application Server (RAS) is rated 8.8. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of Parallels Remote Application Server (RAS) writes "Provides good scalability and a secure environment". Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and VMware Horizon View, whereas Parallels Remote Application Server (RAS) is most compared with Citrix Workspace, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), Parallels Desktop, NVIDIA GRID and VMware Workstation. See our Microsoft Remote Desktop Services vs. Parallels Remote Application Server (RAS) report.
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