We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management."LeanIX has a great application information architecture."
"Among the most valuable features are the easy-to-use interface and the ability to get quick results... Many tools that I have seen are great for technical people and for giving technical and business information as well, but they're not as friendly and easy as LeanIX... It works well for both technical and business users. It provides a good combination, enabling you to quickly put valuable information in for both technical and non-technical people and derive results."
"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."
"Interfaces well with downstream systems of data."
"The ability to import data and generate reports from it. That's where its power lies."
"I like LeanIX's ease of use in general."
"The most valuable features are that it's user-friendly and the user experience. It's easy to map the fact sheets."
"The most valuable features are the clean user interface and the fact sheet feature in Application Portfolio Management. The tool integrates well with ServiceNow, which is the usual CMDB platform."
"Good stable and scalable solution."
"ServiceNow is easy to use and has a user-friendly interface."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"It can scale well if you are managing IT assets."
"The solution needs to incorporate a data patch tool that moves within and irons data."
"The initial setup has room for improvement."
"They should improve the out of the box connectors that they provide. They should see if clients are really ready to adapt them."
"Not a ten because you always have that gap between complexity and easy to use. And the more complex the tool becomes, the more difficult it is to get the usability."
"The solution uses Gartner's time-based framework for application rationalization. One more thing that you can consider is having some add-on frameworks for the same, not just Gartner."
"LeanIX has limited in-build diagramming capabilities, requiring the purchase of another tool. That is the main drawback of LeanIX because they don't have a built-in add-on product for diagramming."
"What would make LeanIX better is more variety in terms of reporting, and more flexibility with its data importing feature."
"The whole integration architecture view of interfaces/data exchange could be improved."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Complexities in the organization made the initial deployment complex."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"Creating service catalog forms could be made easier."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
LeanIX is ranked 1st in Enterprise Architecture Management with 18 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. LeanIX is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of LeanIX writes "Streamlines the process of identifying apps nearing end-of-life or requiring retirement and facilitates informed decisions about app retention". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". LeanIX is most compared with Sparx Systems Enterprise Architect, MEGA HOPEX, ADOIT, iServer and Avolution ABACUS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and BMC Remedy .
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LeanIX has a ServiceNow connector for easy integration, that comes as add-on to the price of product.
Yes, there are number of use cases that such integration can be valuable. One example is identifying “crown jewels” asserts for the Risk Management. LeanIX can have application and data making plus application criticality, while SN can have an Application-to Asset mapping. Those together will provide critical assets that can be managed in a specific way in SN.
ServiceNow is an ITSM tool but does not enable development and operationalization of business/enterprise (process, capability, strategy) and IT architectures (it does handle physical structures but does not integrate with the models that describe the business as a whole which ideally should be the driver for IT decision making).
Architectures should be developed and managed in an architecture tool (i.e. QualiWare) that spans your organization which then feeds your IT operations area information as to application lifecycle, system valid to/from dates, etc. Your operational systems (i.e. Cherwell/Ivanti, ServiceNow) should feed performance and issues stats back to the architecture tool to provide a more comprehensive picture of the organization enabling management to make better strategic, business and technology investment decisions.
That is why a bidirectional link is required...
IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.
For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.