We performed a comparison between Ivanti Asset Manager and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution is easy to setup."
"We have found change management and CMDB to be very useful."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"Good stable and scalable solution."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"Easy to integrate with third-party applications."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"Makes ticket information easy to access."
"The synchronization between the ITAM and Neurons should be restored."
"The contract module is quite rudimentary and doesn't support contract line items."
"The interface is not user-friendly."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"When it comes to changing some of the features, I would like a little more leeway."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"There is inherent complexity with this tool because of the number of things that it can do."
"The solution is lacking in the mobile application area that could be improved."
Ivanti Asset Manager is ranked 20th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Ivanti Asset Manager is rated 3.0, while ServiceNow is rated 8.4. The top reviewer of Ivanti Asset Manager writes "With the solution's new upgrade, the synchronization between ITAM and Neurons was scrapped". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ivanti Asset Manager is most compared with Axonius, Ivanti Neurons for Discovery and Device42, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.