We performed a comparison between IBM Tivoli Asset Management for IT and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"SPM and ITSM features are the most helpful."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"Good stable and scalable solution."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"Very easy to implement and to respond to my clients' needs."
"The solution’s initial setup is complex and technical support is not good enough."
"The solution is lacking in the mobile application area that could be improved."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"It's too complicated and there are too many options."
"I do not like the user interface."
"When it comes to changing some of the features, I would like a little more leeway."
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IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Tivoli Asset Management for IT is most compared with BigFix and Microsoft Configuration Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
