HCL Domino vs ServiceNow comparison

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HCLTech Logo
1,325 views|660 comparisons
82% willing to recommend
ServiceNow Logo
17,234 views|10,431 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed HCL Domino vs. ServiceNow Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The DAOS feature is the most valuable. It helps to save some of my storage.""The full-text searching capabilities are great.""The most valuable feature of HCL Domino is how robust it is.""We have been able to set up a portal using a special XPage application that gives our customers access to this system.""The most valuable features of the solution are security and integration.""I like that HCL Domino is stable. It's a great product. I also like that HCL Domino is a mature product under IBM, which is why many companies use it.""It is an excellent solution.""This solution can be used for workflow application so that applications can be easily developed."

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"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers.""There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities.""The subsequent chain of tasks, I believe, is valuable.""I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach.""We used ServiceNow for change management, release management, and event management.""I have found that sorting and grouping functions are particularly useful.""The solution has very good automation tools."

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Cons
"The product's user interface is one of its shortcomings since it is outdated, making it an area for improvement.""HCL Domino needs to be more user-friendly.""The solution is expensive.""The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution.""It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart.""HCL Domino could improve by having integration with other solutions, such as Microsoft 365.""For me, the one thing missing is a really good reporting engine.""Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."

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"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved.""Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement.""The interface is not user-friendly.""This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe.""When it comes to changing some of the features, I would like a little more leeway.""There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great.""Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.""There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."

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Pricing and Cost Advice
  • "Price is reasonable compared to the other solutions."
  • "We're happy with the price of our license — it's pretty standard."
  • "We pay annually for the use of this solution and it is only a standard fee."
  • "We chose to pay for our licensing fees annually."
  • "Customers have to pay for a license for the Notes Client, not for the Domino database. There is a quarter license that we use."
  • "HCL Domino has reasonable pricing. It's not expensive."
  • "For 30 licenses, we pay $1,500 every year. It is not an expensive product."
  • "HCL Domino is costly, but it still depends on how your organization views it price-wise."
  • More HCL Domino Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of the solution are security and integration.
    Top Answer:My company's customers need to make monthly or yearly payments towards the license charges of the product.
    Top Answer:I expect more integration capabilities from the platform in the future. HCL Domino has made a lot of changes in its pricing and market models. The product's user interface is one of its shortcomings… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The solution has a user-friendly interface.
    Ranking
    Views
    1,325
    Comparisons
    660
    Reviews
    8
    Average Words per Review
    441
    Rating
    8.1
    Views
    17,234
    Comparisons
    10,431
    Reviews
    23
    Average Words per Review
    420
    Rating
    8.4
    Comparisons
    Also Known As
    IBM Lotus Domino, Lotus Domino
    Learn More
    Overview

    HCL Domino (formerly IBM Domino) is a secure, enterprise-grade, application development platform. From IT to business, HCL Domino is the only low to pro-code application development platform that allows your business to build robust applications to solve workflow and process challenges fast. HCL Domino powers businesses around the world with 15,000 customers and 10 million apps built on our platform. HCL Domino has always been a secure, rock-solid, and proven solution.

    • Low cost of ownership - minimizing administration needs through automated installations, policies and monitoring helps staff focus on higher value tasks.
    • Minimized infrastructure - reducing costs by using less power, memory, data storage, network bandwidth and servers.
    • Rich application environment - supporting workflow-driven and people-oriented applications that help a wide variety of business operations deliver enhanced results.
    • Security-rich - helping protect your critical business assets. You can control information access, protect information and guarantee document authenticity.
    • High availability - featuring advanced clustering, replication, server fault recovery and automated diagnostic tools.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm18%
    Transportation Company9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government11%
    Financial Services Firm9%
    Manufacturing Company8%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business76%
    Midsize Enterprise12%
    Large Enterprise12%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise14%
    Large Enterprise59%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise55%
    Buyer's Guide
    HCL Domino vs. ServiceNow
    May 2024
    Find out what your peers are saying about HCL Domino vs. ServiceNow and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    HCL Domino is ranked 17th in Rapid Application Development Software with 18 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, HCL Notes, Microsoft Power Apps, Zimbra Collaboration and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our HCL Domino vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.