We performed a comparison between GoToAssist and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"The performance is one of the main features of this solution."
"The most valuable feature is the ease of use."
"Microsoft is very reasonable in its approach to cost."
"It's almost an out of the box function once you have installed the other components."
"The most valuable features are it is fast and cost-effective."
"The solution is stable."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"It's pretty stable."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"Updates sometimes impact the application and we have system crashes."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"The pricing could be better."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"The training profiles could be better."
"The solution isn't as good as the Citrix option."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
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GoToAssist is ranked 25th in Remote Access while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. GoToAssist is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". GoToAssist is most compared with LogMeIn Rescue, TeamViewer, GoToMyPC, LogMeIn Pro and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
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