We performed a comparison between Exabeam Fusion SIEM and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I believe one of the main advantages is Microsoft Sentinel's seamless integration with other Microsoft products."
"We have no complaints about the features or functionality."
"The Identity Behavior tab furnishes us with the entire history linked to each IP or domain that has either accessed or attempted to access our system."
"We are able to deploy within half an hour and we only require one person to complete the implementation."
"The SOAR playbooks are Sentinel's most valuable feature. It gives you a unified toolset for detecting, investigating, and responding to incidents. That's what clearly differentiates Sentinels from its competitors. It's cloud-native, offering end-to-end coverage with more than 120 connectors. All types of data logs can be poured into the system so analysis can happen. That end-to-end visibility gives it the advantage."
"It is quite efficient. It helps our clients in identifying their security issues and respond quickly. Our clients want to automate incident response and all those things."
"You can fine-tune the SOAR and you'll be charged only when your playbooks are triggered. That is the beauty of the solution because the SOAR is the costliest component in the market today... but with Sentinel it is upside-down: the SOAR is the lowest-hanging fruit. It's the least costly and it delivers more value to the customer."
"Sentinel improved how we investigate incidents. We can create watchlists and update them to align with the latest threat intelligence. The information Microsoft provides enables us to understand thoroughly and improve as we go along. It allows us to provide monthly reports to our clients on their security posture."
"The solution's initial setup process is easy."
"It's a very user-friendly product and it's a very comprehensive technology."
"I have customers that like the EUBA functionality of it. The solution has the ability to build a session, basically. It pulls a lot of information together, for example, everything a user does in a specific timeframe. It's quite helpful."
"The advanced analytics has a really great overview of user behavior."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"Exabeam Fusion SIEM has a good performance and more advantages than traditional solutions."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The setup is not difficult. It was easy."
"The solution is available over the cloud and is easy to manage."
"My favorite feature is the application vulnerability scanner."
"It's stable."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The solution is stable."
"The ease of use is great."
"The AI capabilities must be improved."
"I can't think of anything other than just getting the name out there. I think a lot of customers don't fully understand the full capabilities of Azure Sentinel yet. It is kind of like when they're first starting to use Azure, it might not be something they first think about. So, they should just kind of get to the point where it is more widely used."
"We have been working with multiple customers, and every time we onboard a customer, we are missing an essential feature that surprisingly doesn't exist in Sentinel. We searched the forums and knowledge bases but couldn't find a solution. When you onboard new customers, you need to enable the data connectors. That part is easy, but you must create rules from scratch for every associated connector. You click "next," "next," "next," and it requires five clicks for each analytical rule. Imagine we have a customer with 150 rules."
"Microsoft should improve Sentinel, considering that from the legacy systems, it cannot collect logs."
"If I see an alert and I want to drill down and get more details about the alert, it's not just one click. In other SIEM tools, you just have to click the IP address of the entity and they give you the complete picture. In Sentinel, you have to write queries or use saved queries to get details."
"I would like to see more AI used in processes."
"Azure Sentinel will be directly competing with tools such as Splunk or Qradar. These are very established kinds of a product that have been around for the last seven, eight years or more."
"The on-prem log sources still require a lot of development."
"We still have questions surrounding hardware deployment."
"The initial setup of Exabeam Fusion SIEM is complex because it needs to integrate with the SIEM solution, but after this is complete it is straightforward."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"I believe if it were more flexible it would be a better product."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"The organzation is rigid and not flexible in the way they operate"
"They need to focus on more of the MITRE ATT&CK Framework and coverage. They claim they cover about 70 to 80%. I'm not sure if it's really quite that much, however."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The initial setup is difficult."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
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Exabeam Fusion SIEM is ranked 12th in Security Orchestration Automation and Response (SOAR) with 10 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 15 reviews. Exabeam Fusion SIEM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Exabeam Fusion SIEM writes "Enables centralized log collection on a single platform". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Exabeam Fusion SIEM is most compared with IBM Security QRadar, Splunk Enterprise Security, Splunk User Behavior Analytics, Palo Alto Networks Cortex XSOAR and Cortex XSIAM, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient and Swimlane. See our Exabeam Fusion SIEM vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
