We performed a comparison between BMC Remedy and Lansweeper based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has excellent support for remote and hybrid environments."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It includes features for automation, such as smart reporting capabilities."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The solution offers some very good features."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."
"The solution provides inventory information that is very important to our company."
"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."
"We've found the most value right now in the inventory of the equipment."
"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."
"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"Provides good reports from every asset."
"Lansweeper is very easy to use, and its technical support is very good."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"Continuous improvement is recommended."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The tool is very old."
"BMC Remedy's change management module needs enhancement."
"There are issues from a product functionality perspective."
"The support is an area that could improve. The support staff could be more knowledgeable."
"The feature to deploy software in endpoints needs to be improved."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"Lacks an end-to-end asset management tool."
"It would be great if Lansweeper could combine security functions like vulnerability management."
"The help desk is not exactly its strong suit."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Lansweeper is ranked 9th in IT Asset Management with 7 reviews. BMC Remedy is rated 8.0, while Lansweeper is rated 8.6. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Lansweeper is most compared with ServiceNow, ManageEngine IT Asset Management, Qualys VMDR, Spiceworks and ServiceNow Discovery. See our BMC Remedy vs. Lansweeper report.
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