We performed a comparison between BMC Remedy and CA Asset Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The service management features are beneficial – very good."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The solution helps us manage, escalate, and solve incidents."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It has a good peer sharing module."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Reduces software cost. Reduces the risk of software audits."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"It's easy to integrate with our system information."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"Could be more user friendly for admins to manage."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The tool is very old."
"The desktop technicians face some challenges with the solution."
"BMC Remedy's change management module needs enhancement."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"I'd like to see end-of-life information on software products."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"It needs stronger rebooting components and the ability to develop our own software metrics."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while CA Asset Portfolio Management is ranked 13th in IT Asset Management with 14 reviews. BMC Remedy is rated 8.0, while CA Asset Portfolio Management is rated 8.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas CA Asset Portfolio Management is most compared with . See our BMC Remedy vs. CA Asset Portfolio Management report.
See our list of best IT Asset Management vendors and best License Management vendors.
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