We performed a comparison between Acumatica and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"This solution supports multiple branches."
"You can capture all the contacts that relate to an account or business, including personal details."
"Salesforce helps up keep track of candidates."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"The user interface is pretty simple."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"There are many extremely useful features."
"It is a very stable solution."
"This is a stable product."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"The solution doesn't have features to break down the structure for multiple people in the project."
"The licensing price could be cheaper."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"An area for improvement would be the ease of configuration."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"CI/CD is the biggest room for improvement. Deployment between environments and configuration."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"When importing from other apps, it gets messy."
Acumatica is ranked 26th in CRM with 3 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 99 reviews. Acumatica is rated 8.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP Business ByDesign, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Acumatica vs. Salesforce Sales Cloud report.
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