We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"Salesforce is a phenomenal application. It's very diverse."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"I love the report building that is available."
"The reporting tools are very solid."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"The tool's most valuable feature is the CRM. Salesforce Platform comes with out-of-the-box capabilities."
"he solution has improved over the years and the inputting of opportunity information is done a lot better and the GUI is good. The ability to customize dashboards and other elements was useful, we were able to move things around, for example, the forecasts. Most of the cells and input places were set, but we can customize the view and what we were looking at, such as on a daily, or weekly basis."
"This is a development platform that provides us with a strong database and a low code environment."
"Scalability-wise, it is a very good solution."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"It is a stable solution...It is a scalable solution."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"The initial setup is very straightforward."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"Technical support could be a bit faster."
"The reporting needs improvement and the dashboard could have more components added."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."
"If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out."
"The reporting for Salesforce could be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform."
"It's all set up for us in a way that establishes our account. We need to tag ourselves to opportunities. You have to tag yourself to the opportunity manually; you need to find it yourself and tag it."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"It's not quick or cheap."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The basic reporting system is rather static."
"The solution is very expensive."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Studio Creatio. See our Salesforce Platform vs. ServiceNow Now Platform report.
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