We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature of New Relic is its ease of use."
"They have baseline level alerting."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"It offers helpful user metrics so we can learn more about the user experience."
"New Relic has helped us in terms of the optimizing our print and loading times."
"End-user Synthetics and monitoring are very good."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
"The ease of deployment, especially on Windows platforms, is valuable."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The product’s auto-remediation feature helps with automation."
"It is a user-friendly product that requires almost no maintenance."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The price needs improvement."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"Stability and some performance issues exist and they need improvement."
"It'll help if they can provide real-time or closer to real-time monitoring."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"Application monitoring must be improved."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"The initial setup should be easier to complete."
"On-prem network monitoring is something that could be improved drastically."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SCOM is ranked 10th in Network Monitoring Software with 78 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and WhatsUp Gold. See our New Relic vs. SCOM report.
See our list of best Network Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.