We compared Microsoft Configuration Manager and Microsoft Intune based on our user's reviews in several parameters.
Microsoft Configuration Manager is praised for its efficient system management and robust security controls, while Microsoft Intune is highly valued for its device management capabilities and integration with broader enterprise systems. Users appreciate the flexibility in managing policies with Intune, while Configuration Manager users highlight its customizable reporting and remote access. Both products received positive feedback on customer service and support, with Configuration Manager offering competitive pricing and Intune demonstrating cost-effectiveness. Areas for improvement include enhancing user interfaces and improving software performance for both products.
Features: Microsoft Configuration Manager offers efficient system management, seamless software deployment, comprehensive inventory tracking, customizable reporting, robust security controls, and convenient remote access capabilities. Microsoft Intune provides the ability to wipe data and reset devices, excellent visibility into connected devices, integration with broader enterprise systems, control over user access to websites, and easy-to-use interfaces. Both products have their own strengths and valuable features.
Pricing and ROI: According to user feedback, both Microsoft Configuration Manager and Microsoft Intune offer reasonable pricing and flexible licensing options. Users find the setup process of Intune to be straightforward, while Configuration Manager is praised for its pricing structure and licensing terms., The ROI from Microsoft Configuration Manager was perceived as favorable based on user feedback. However, Microsoft Intune demonstrated positive ROI with effective cost management, increased productivity, secure device management, streamlined workflows, and seamless integration with existing systems. Users highlighted significant time savings, enhanced user experience, and improved security measures, making Microsoft Intune a valuable investment.
Room for Improvement: Microsoft Configuration Manager could benefit from enhancing its user interface, navigation, and layout to streamline tasks. It should also improve reporting, alerting, integration with third-party apps, and device compatibility. On the other hand, users suggest that Microsoft Intune should focus on improving its user interface, speed, performance, customization options, and troubleshooting features.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution with Microsoft Configuration Manager can vary widely. Some users spent three months on deployment, while others spent a week on setup. However, for Microsoft Intune, some users spent three months on deployment and an additional week on setup, while others spent a week in total for both phases., Microsoft Configuration Manager's customer service is highly praised for its helpfulness and responsiveness, while Microsoft Intune's support is commended for prompt assistance and knowledgeable staff. Both offer reliable and dependable support.
The summary above is based on 127 interviews we conducted recently with Microsoft Configuration Manager and Microsoft Intune users. To access the review's full transcripts, download our report.
"Microsoft Configuration Manager helps with patch management."
"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
"The solution is user-friendly and easy to learn."
"With the SCCM inventory, we found a lot of rogue applications. We were able to identify them, find out who was running them, and either put them on our application list or remove them."
"It saves a lot of money when you can install things automatically and they are installed the exact same way on every computer."
"The technical support is good."
"There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away."
"I have found the solution to be scalable. We have around 50,000 users using the solution."
"Remote Wipe and Autopilot is one of the best features."
"It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."
"We have found the solution is capable of scaling."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"The stability of Microsoft Intune is good."
"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
"It is user-friendly, and the performance is also good. It is a convenient product"
"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."
"The tool's deployment is complex and depends on the architecture you want to implement."
"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."
"It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"This solution needs to be supported on all Operating systems."
"It would be better if reporting were more user-friendly. I would like to see an upgrade in the reporting structure in the next release. At the moment, you have to use an SQL query or configure it to pull reports through the graphical user interface. Their updates could be more regular. I think Mircosoft updates it every six months. They are also moving many things to Intune, and Microsoft decided to move the deployment solution there. I think SCCM is getting old, and Intune is new."
"It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit)."
"I would like some integration with the Microsoft reporting platform Power BI."
"Reporting needs improvement."
"Could benefit from user having more control over devices."
"The solution requires Mac support."
"The synchronization could be improved."
"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"What would make this product better is adding more security policies and features in the next upgrade."
"We would like to see support for Chrome and/or devices for Chromebooks."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while Microsoft Intune is ranked 3rd in Configuration Management with 165 reviews. Microsoft Configuration Manager is rated 8.2, while Microsoft Intune is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and Microsoft Purview Data Governance. See our Microsoft Configuration Manager vs. Microsoft Intune report.
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