We performed a comparison between IQVIA Orchestrated Customer Engagement and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I've found the customer 360 degree view to be valuable."
"The user interface, especially the dashboard, offers good navigation."
"It is customizable. We have customized the CRM according to our needs."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"The solution is always stable."
"Zoho CRM is very simple and easy to use."
"For the most part, the solution is stable."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"This solution needs a more user-friendly interface."
"The support is not quite good."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"The reporting for developers should be improved."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"The product's scalability and stability need improvement."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
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IQVIA Orchestrated Customer Engagement is ranked 27th in CRM while Zoho CRM is ranked 6th in CRM with 47 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Zoho CRM is rated 8.0. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud, HubSpot CRM and SAP CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Oracle CRM.
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