We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is user-friendly, scalable and stable."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Being able to see everything at a glance and check task status, is wonderful."
"The product gives the whole team an overall view of the status of every single project that we develop, alongside budget management and support triage."
"The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online."
"The ability to track dates and times we need cases to be completed has been of great use to my firm."
"Monday.com has been helpful to us in multiple ways, however, primarily it has been great in the ability to think through details and assign them to different coworkers."
"The ability to attach files to boards and truly make it collaborative is the most important aspect of the solution."
"The mobile application is an absolute breeze to work with."
"There are so many automations to streamline everyday tasks and reduce click counts when doing admin work. It is incredible."
"The solution needs to improve the user experience and leads capture."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"It lacks customizability for complex and larger use cases."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The price of this solution could be improved as well as the reporting functionality."
"Monday.com can be improved by becoming even more simplistic in settings/layout."
"It would be good to include more automated features that are easy to set up between different boards."
"Perhaps a direct interface integration with social media channels would be ideal."
"We need to have conversations within the platform."
"I find that I cannot customize my automation for Slack as much as I need."
"The tabs (color coding) featured is great for distinguishing different areas of our workflow."
"It does have some native report widgets, but there are limitations on those. They're still building that capability out in my opinion. The reporting in monday.com is probably the weakest link, but there are third-party apps that you can add in that do some great reporting for you. You can also tie monday.com into a data warehouse and use something like Tableau, Power BI, or any reporting tool that can report out of a data warehouse to get the more in-depth reports that you need. Monday.com will get there, but it doesn't seem to be one of their top priorities."
"Constant updates mean the service is down sometimes, which isn't ideal."
Freshsales is ranked 35th in CRM with 5 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.8, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Apollo.io and Blackbaud CRM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Attio. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.