Dynatrace is highlighted for its advanced AI capabilities and real-time insights, users appreciate its broad technology support and user-friendly interface, while Prisma Cloud is praised for its comprehensive security features and cost savings, users value its ease of use and proactive threat detection. Dynatrace users suggest improving the UI and integration capabilities, Prisma Cloud users point out the need for better documentation and training resources. Both solutions offer competitive pricing and excellent customer service.
The summary above is based on 129 interviews we conducted recently with Dynatrace and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"This solution has helped our organization on multiple occasions. The synthetic monitor came in particularly handy."
"Enables my performance engineer to recreate a problem and give the developers what's happening, where to go look, all the information they need to be able to find what the root cause is."
"The solution has a very good user interface."
"We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert."
"It gives us visibility into the product and what we are doing operationally."
"Improves the ability to isolate issues and determine root cause with the same tool."
"It scales well. We are going to be able to use it for everything we need. "
"The initial setup was straightforward. The documentation and the university helped on Dynatrace."
"Due to the maturity of most companies, security posture management is the most valuable feature."
"Palo Alto enables us to know what security threats are happening in the background."
"Prisma Cloud has enabled us to take a very strong preventive approach to cloud security. One of the hardest things with cloud is getting visibility into workloads. With Prisma Cloud, you can go in and get that visibility, then set up policies to alert on risky behavior, e.g., if there are security groups or firewall ports open up. So, it is very helpful in preventing configuration errors in the cloud by having visibility. If there are issues, then you can find them and fix them."
"The two most valuable features are container security and the capability to discover workloads."
"Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection."
"Its ease of integration is valuable because we need to get the solution out of the door quickly, so speed and ease matter."
"It supports the multi-cloud environment beautifully."
"The most valuable feature of Prisma Cloud is WAF (web application firewall)."
"Alert triggers could be easier to setup and more granular."
"In AppMon, the performance could be improved. That is the one thing I am most interested in."
"In regards to Diffie-Hellman encryption stuff, it is a hurdle with what we are doing with DC RUM, where everyone is embracing stronger security suites, but the whole point of DC RUM is to get that data between the tiers."
"Include network monitoring in more detail for deep dive analytics of network components."
"One thing that I would like to see is for companies like us - large AppMon customers that have a lot of presence in AppMon, a lot of manually configured things and customizations - would be something that would help us be able to make that journey more easily, the transition from to AppMon to Dynatrace."
"There should be more visibility for network performance monitoring. There should be more metrics for things like 5G and IoT. That would be the main thing because they've moved more to mobile performance rather than fixed networks."
"Ability to better identify SDQ script errors would be helpful."
"The solution is a bit pricey."
"I would like Prisma Cloud to improve its mapping feature to increase usability."
"The information presented in the UI sometimes doesn't look intuitive enough."
"We would like to have the detections be more contemporaneous. For example, we've seen detections of an overprivileged user or whatever it might be in any of the hundreds of Prisma policies, where there are 50 minutes of latency between the event and the alert."
"When there are updates, whether daily, weekly, or monthly, it needs configuration or permission adjustments. There is no automation for that, which is too bad."
"Support is an area that needs improvement."
"The security automation capabilities are average."
"The dashboard can be created at the user level instead of the cloud account level, which will help save time."
"The alignment of Twistlock Defender agents with image repositories needs improvement. These deployed agents have no way of differentiating between on-premise and cloud-based image repositories. If I deploy a Defender agent to secure an on-premise Kubernetes cluster, that agent also tries to scan my ECR image repositories on AWS. So, we have limited options for aligning those Defenders with the repositories that we want them to scan. It is scanning everything rather than giving us the ability to be real granular in choosing which agents can scan which repositories."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 82 reviews. Dynatrace is rated 8.8, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security.
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