We performed a comparison between ConnectWise ScreenConnect and N-able Take Control based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Unattended access is the most important feature."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The product is really easy to deploy."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."
"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"There could be improvement to the remote command line tools."
"The solution should add the ability to video chat with the user on the other end."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."
"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while N-able Take Control is ranked 19th in Remote Access with 2 reviews. ConnectWise ScreenConnect is rated 8.4, while N-able Take Control is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of N-able Take Control writes "Valuable remote access feature, highly stable, and scalable". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas N-able Take Control is most compared with TeamViewer, Dameware Remote Support and Microsoft Remote Desktop Services. See our ConnectWise ScreenConnect vs. N-able Take Control report.
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