We compared Azure Backup and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Azure Backup is commended for its scalability, comprehensive security options, and non-disruptive backup process. Users also like its seamless integration with various Azure services. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Azure Backup needs to improve its backup and file-level restoration procedure. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Azure's customer service is generally considered helpful and proactive, but a few users have reported longer wait times and slow issue resolution. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Azure Backup's setup is easy, quick, and can be completed with minimal user involvement. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Azure Backup is a cloud-based solution, so its pricing depends on factors like storage and data consumption. Azure offers competitive pricing and is considered more cost effective than many competing solutions. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Azure Backup offers a solid return on investment with its affordable pricing and low initial costs, particularly when upgrading solutions. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Azure Backup is an affordable, scalable solution that features an effortless deployment and native integration with Azure services. While reviews of Azure Backup’s features were generally positive, some users reported unsatisfactory experiences with Azure support. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"The scalability has been good."
"I like the product's restoration cases."
"The backup features are very useful."
"The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines."
"You have the flexibility to encrypt your backups and choose the storage capacity you're comfortable paying for."
"The deployment process is quite easy in Azure."
"I like that it's a simple system."
"Azure Backup is very simple to use and user-friendly."
"For most use cases, the failover time is a handful of minutes, if that. A single user can run the system."
"Implementing this solution has given us sandboxing and the ability to move VMs."
"Its ease of use and scalability are valuable."
"The RTO and RPO are unparalleled. In the event you do have an issue, you can be back up and running (depending on the size of your infrastructure) within minutes. Your RTO can be 15 minutes and data loss be five minutes. I don't think that's matched by anybody else in the field."
"The stability is good, and I have never had any customers say anything bad about it. Some have used it for years and have not had any problems."
"Real-time or near real-time replication has been the most valuable feature. Our RTO is generally between six and eight seconds. The impact on our RTO is essential."
"Failover using Zerto is simply a one-button click, and it does everything else in restoring the VMs at a different datacenter (recovery site)."
"The most valuable features are the continuous streaming, that it takes very little CPU usage — it doesn't affect production — and the recovery time is very short."
"The integration with the record database and integration with other applications will be good, especially with the database piece."
"The length of time it takes to restore is our main source of frustration. It would be beneficial to shorten the time it takes."
"The user interface is a little bit confusing and it could be better."
"The solution is still in its infancy; it's not a mature product yet."
"To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs."
"The product could improve its performance."
"I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk. It took around 25 to 30 minutes, which was much longer than I anticipated. They can improve the duration of such restore operations. In the next release, it would also be good if they could reduce the duration for transferring the data from their storage to the actual storage while creating a virtual machine. They can reduce the duration or increase the data transfer rate."
"It doesn't have the option to have a backup from the database. It has backup for the files, folders, and backup only the whole virtual machine. But if I need to do a backup from the Oracle database, from an Exchange server or from SharePoint, this ability isn't there. There is no application backup."
"It would be difficult to do, but I would love it if Zerto handled some of the scripting and things necessary to do a recovery. For example, it would be helpful if the solution could update the DNS to point to a new location. It would be nice to automate some of those tasks that you have to do to recover a VM and they were kinda out-of-the-box point-and-click things rather than things that required you to write a script."
"We encountered some issues during Active Directory recovery."
"It is crucial for Zerto to collaborate closely with VMware in order to promptly test updates."
"Long-term retention of files is a function that isn't available yet that I'm looking forward to them providing. The long-term retention is the only other thing that I think needs improvement."
"We have had some issues with trying to get certain parts of the backup or restore functionality to work."
"It would be helpful if the reports can be generated periodically, on a schedule."
"If I were to nitpick, I would say that I wish I had a better account manager. Our sales guy has changed a couple of times. I would like a little more responsiveness from our account manager. I've had a couple of issues where getting in touch with him has been a little difficult, and I end up just going around him and dealing with support and support has handled it right away."
"There should be an automatic installation in a cluster. When I add a virtual client or ESX source to the cluster, it should automatically install that. There should be automatic installation. Currently, I have to do that manually."
Azure Backup is ranked 9th in Backup and Recovery with 51 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Azure Backup is rated 7.8, while Zerto is rated 9.0. The top reviewer of Azure Backup writes "Straightforward to set up and manage and allows us to monitor all backups in one place". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Azure Backup is most compared with Veeam Backup & Replication, Rubrik, Commvault Cloud, Acronis Cyber Protect and Veritas NetBackup, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Commvault Cloud and Dell RecoverPoint for Virtual Machines. See our Azure Backup vs. Zerto report.
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