We compared Zerto and Veeam Backup & Replication based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Veeam is commended for its dependability, flexibility, and user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication. Veeam Backup & Replication would benefit from improved integration with different technologies as well as simplified implementation and troubleshooting processes.
Service and Support: Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved. Veeam's support is generally viewed as helpful, responsive, and knowledgeable, but a few customers have reported slow response times and a lack of expertise in certain areas.
Ease of Deployment: The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions. Veeam’s setup is commonly seen as uncomplicated, but there may be a slight learning curve.
Pricing: Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost. Some users find Veeam Backup & Replication to be affordable, while others deem it expensive.
ROI: Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow. Veeam offers a budget-friendly solution, quick implementation, and strong protection for client data centers.
Comparison Results: Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better. Veeam Backup & Replication is considered a dependable, flexible solution. However, some users had issues with implementation and integration.
"Veeam Backup & Replication is a great alternative to what is out there. Some of the backups just allow an agent backup to the cloud. You can back up a thousand different ways, but this is a great way to keep a customer and a company in compliance in that they've got their data secure onsite and offsite. The data being transferred to the NAS at the customer's location and also the data being sent to the cloud is encrypted in transit and it's also encrypted at rest so that nobody is going to be able to hack into that. No one will have the keys to do that."
"Instant recovery, ease of use, and integrations are some of the valuable features."
"One of the most valuable features of Veeam is that the restoration is easy and reliable."
"It's very easy to work with and it's very reliable."
"This is easy to use with a simple restore feature."
"Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data."
"The most valuable feature of Veeam Backup & Replication is that we can back up in-house and multiple cloud providers' storage."
"It's streamlined the backup and recovery for my customers in the sense that it has an easy management console that's easy to set up any type of instant recovery."
"It's one of the easiest products out there, as far as managing and using it go. The UI is pretty dead simple."
"Continuous replication is the primary feature we use now because we originally purchased Zerto. I'm starting to utilize the long-term retention and instantaneous file restoration features, which have been introduced since the original purchase in 2015. Initially, we deployed Zerto as a second data storage point, but ultimately it will probably facilitate some of the migration of my workloads up to the cloud. It's evolving with the network and how we deliver computation."
"The ease of setting up replication, the speed, and the ease with which I can fail over and fail back are all excellent aspects of the solution."
"The replication feature where it constantly replicates and sees that data is always in sync is valuable."
"It reduced the time for DR tests from the infrastructure side. Being able to get our work done in a matter of a couple of minutes so the app teams can get to work and can do their testing has been significant."
"Its automation and the ability to replicate and keep an RTO of just seconds is valuable. It is all automatic. Everything is pretty transparent on the backend. It is just point-and-go."
"The solution's most valuable aspect is allowing a failover from our remote sites to our data center. Our remote sites have failed several times, and on each occasion, we were able to bring a plant back online within 30 minutes, even though the hardware repair took many days."
"The most valuable feature is real-time replication, where we have the ability to recover things in near real-time."
"One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance."
"If you do not use the standard software and you go with a third-party solution such as this one, it might not work the same. There is an integration issue I understand between the database standards."
"We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team."
"They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything. In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear."
"Sometimes Veeam is not that effective when it comes to legacy environments."
"Cross-hypervisor replication can be improved."
"The DR component should be part of the comprehensive package, not separate."
"Veeam Backup Replication could improve by having better integration with the cloud. Additionally, they do not have direct integration to S3 or Azure storage for the backups of the VMs. This feature would be beneficial because we have to go through the scalable repository which I do not like."
"The biggest pain points we have experienced are related to some of the SQL-intensive workloads just because the VPGs struggle a little bit to keep up. That might be because we are pushing too many transactions."
"There needs to be more flexibility in the licensing."
"Improvements in stability would be welcome; there are some software bugs that can affect RPOs. We want more of a guarantee that we won't lose any of our backups, even in the event of a disaster."
"More user support would be best for me because I'm not in the product all the time. So, having strong support is probably the most important decision on any products that we buy."
"If I were to nitpick, I would say that I wish I had a better account manager. Our sales guy has changed a couple of times. I would like a little more responsiveness from our account manager. I've had a couple of issues where getting in touch with him has been a little difficult, and I end up just going around him and dealing with support and support has handled it right away."
"You can create a VPG and put anywhere from one to 17 servers in that group. We build them one by one. If something changes in VMware, it would be nice to be able to go in and change that VPG, having it update without messing up. When you change them now, it only applies to the copies from the points when you changed it. I wish it would purge that older data from the past. Right now, we have to build a new VPG, which is not a big deal as it is just a few screens."
"The monitoring and alerting functionality need to be improved."
"I would rate them an eight out of ten because not every response is as we expect. They do resolve the issue, but sometimes customers have unusual questions, and they are not able to say how exactly to fix that or how to do something,."
Veeam Backup & Replication is ranked 1st in Backup and Recovery with 329 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Veeam Backup & Replication is rated 8.6, while Zerto is rated 9.0. The top reviewer of Veeam Backup & Replication writes "Beneficial pricing model, user friendly interface, and many free features". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Veeam Backup & Replication is most compared with Acronis Cyber Protect, Azure Backup, Rubrik, Veritas NetBackup and NAKIVO Backup & Replication, whereas Zerto is most compared with VMware SRM, Rubrik, Commvault Cloud, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Veeam Backup & Replication vs. Zerto report.
See our list of best Backup and Recovery vendors, best Cloud Backup vendors, and best Disaster Recovery (DR) Software vendors.
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