We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can improve integrations of the operation with the solution."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Their Event Management is very good."
"I like the solution due to the fact that it's scalable."
"I like the tool's discovery feature."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The asset management tools are very valuable."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most valuable feature is the single pane of glass so we can see all our vCenters, all our machines, all our storage arrays. We can see if there are alerts in any of these systems, and follow up on that alert and see if it's impacting just that area or if there is a bigger problem behind it."
"The system dashboards allow us to drill down into systems and find how they are talking to each other. They allow us to fix issues quickly and easily for the end user."
"It is easy to drill down directly to the root cause of a problem. It goes from network to storage and having access to all the metrics. When you run 100 percent virtual, then everything is in one tool."
"It has helped us with troubleshooting key points of our environment. If there are issues that come up, we can dig down to a virtual machine and see if it's having issues and where those issues lie: if it needs more memory, CPU, or if there is a storage issue."
"I would rate this solution a seven. We don't use it enough for me to give it a ten. There's a lot of value to it but we don't fully exercise it. It's a great product depending on what everyone's needs are."
"It gives us a better look into performance, a better look into right-sizing, a better look at possible issues or, more so, trends."
"We have effectively reduced a lot of our memory and we love the Idle VMs."
"It provides my team the awareness to see what's going on with the nodes and the clusters. It will then either rebalance them or allow the automation to rebalance them for us."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Lacks the ability to do its own monitoring."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The security policies could be increased."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The deployment of the solution can be improved by making it less complex."
"They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more."
"One of the things that we've been limited on is that it only monitors one cluster at a time. We're spread out all across the US. It would be nice to monitor multiple clusters from one instance. That would be the main thing we'd like to see."
"A reporting engine would be good, where the database could dump into something like Splunk integration, so we could write our own reports."
"Lacks sufficient training for a relatively complex solution."
"As they're able to add in more vendors for hardware to be able to pull information from different firewalls, switches, or other vendors, I would like to see where we can get more of a complete view of what's going on in the network. That would make this solution better."
"More HTML 5 would also be good. I wish vSphere Client would mirror it. I wish they announced it on day one of 6.7."
"At the beginning, the stability was not that good. The latest versions are much better."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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