We performed a comparison between Oracle Fusion Service and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."The service management features are valuable."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Oracle Fusion Service offers good efficiency."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Using the tool actually ends up teaching you about making workflows more efficient."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"Its stability has been good."
"It helped cut short the release cycle by almost 40% compared to the previous solution."
"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"They are leaders in the same industry."
"The workflow system is very intuitive."
"The user experience has to be much better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Lacks the ability to deploy custom code for customization."
"The vendor must provide a user-friendly mobile application."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"The OCR capabilities of the solution could be improved."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"The way integration classes are created could be improved."
"It's difficult not knowing when alerts will arrive."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
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Oracle Fusion Service is ranked 10th in CRM with 30 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. Oracle Fusion Service is rated 8.6, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM.
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