We compared Oracle Fusion Service and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Customers say Fusion Service is expensive. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The lead and opportunity management features are valuable."
"the Oracle CX Sales Eloqua module is very useful."
"It covers sales very well."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"The integration with other systems is easy."
"The analytics features in Oracle CX Sales are good."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Everything is managed by Oracle, so they have security in place."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The service management features are valuable."
"The solution is easy to learn."
"The solution changes the way clients work to make it easier and faster."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle Service Cloud could improve the integration for older platforms."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They've been lacking in creating customization from scratch and in sales."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"Support is very poor."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"The tool must allow developers to check logs."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product's initial setup phase was very difficult."
"The solution’s reporting could be improved."
"Oracle Service Cloud could improve the integration for older platforms."
"The product must provide modules for operations management."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
Oracle CX Sales is ranked 14th in CRM with 14 reviews while Oracle Fusion Service is ranked 8th in CRM with 30 reviews. Oracle CX Sales is rated 7.6, while Oracle Fusion Service is rated 8.6. The top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, SAP CRM and NetSuite CRM+, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM and Sales Creatio. See our Oracle CX Sales vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.