We performed a comparison between N-able N-sight Remote Monitoring & Management and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"The reporting for this solution has been most valuable."
"The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions."
"The most helpful feature is script deployment because we can create whatever we want to deploy on our devices. This works in a cloud environment, where we previously relied on Active Directory. Since the start of the COVID outbreak, all the staff members began working from home, and most of the people there did not use the VPN to transfer the policies."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
"I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful."
"I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can monitor a device in terms of its RAM, CPU, etc. You can also monitor the connectivity through N-able N-sight Remote Monitoring & Management, and you can also check whether a device is down or up through the solution. I also like that you can monitor Windows servers, Linux servers, printers, network devices, and virtualization servers such as VMware and Hyper-V using N-able N-sight Remote Monitoring & Management. You can also monitor disk utilization, HTTPS, whether an SSL certificate is valid or expired, etc., through the solution. Apart from monitoring, I also find patch management as one of the most valuable features of N-able N-sight Remote Monitoring & Management. You can use it for Windows updates, as a patch management example. You can even manage and monitor servers and backup services via N-able N-sight Remote Monitoring & Management, so whenever there's a backup failure or issue, you'll receive alerts from the solution, as long as it's configured as a Windows service, so you can even do a lot of preventive maintenance activities with the help of N-able N-sight Remote Monitoring & Management. The solution is one of the best RMM solutions I've used so far. It's user-friendly, and it's pretty easy to use because you only need one interface where you can do a lot of activities. As a technician, I'm always concerned with time because if I have to troubleshoot an issue or a major incident, if I have to jump into two or three systems and open a few tabs on those systems, it'll be very hectic, especially if I have to switch between each step to see what's going on. In N-able N-sight Remote Monitoring & Management, it's pretty easy to do because I have one interface and one tab where I can do a lot of processes and activities."
"It just works as advertised and serves the purpose for which we got it."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The tool's most valuable feature is third-party application updates."
"NinjaOne's best feature is its monitoring."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The installation is easy, it only took two minutes."
"It would be great if the pricing model could be improved and the solution was more affordable."
"The solutions could improve by adding more features."
"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."
"We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"The patch management of the solution could improve."
"The product looks a bit old-fashioned."
"The SentinelOne integration is not great."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"NinjaOne's dashboard could be easier to use."
"I would like to see more scripts for PowerShell commands."
"The graphical user interface could be improved."
"Lacks sufficient integrations with other PSAs."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
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N-able N-sight Remote Monitoring & Management is ranked 6th in Remote Monitoring and Management (RMM) with 13 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 15 reviews. N-able N-sight Remote Monitoring & Management is rated 8.2, while NinjaOne is rated 8.0. The top reviewer of N-able N-sight Remote Monitoring & Management writes "User-friendly and allows you to do different activities on a single interface, and gives you visibility into multiple devices, but its reporting interface and report generation could be improved". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". N-able N-sight Remote Monitoring & Management is most compared with N-able N-central, Zabbix, ConnectWise RMM, Fortinet FortiSIEM and PRTG Network Monitor, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate. See our N-able N-sight Remote Monitoring & Management vs. NinjaOne report.
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