We compared Microsoft Defender for Endpoint and Trend Micro Cloud App Security based on users' reviews in six categories. We reviewed all of the data, and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. Trend Micro Cloud App Security is known for its wide range of intelligent features, including sophisticated data loss prevention and advanced email protection.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. Trend Micro Cloud App Security users have suggested that the policy settings should be improved. They also want better support for file attributes in the DLP module and improved admin management for multiple instances.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. The setup for Trend Micro Cloud App Security is simple and can take anywhere from 15 minutes to a few days. It requires two technical individuals for maintenance and deployment.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. Some users said they were satisfied with Trend Micro Cloud support, while others said there was room for improvement.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. Trend Micro Cloud App Security is relatively expensive, requiring a yearly subscription and extra charges for implementation packages or professional services.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. Trend Micro Cloud App Security provides a solid ROI by successfully analyzing and stopping harmful emails.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. Trend Micro Cloud App Security stands out with its unique DLP features, excellent email protection, and strong URL detection. At the same time, users have said that the price of Cloud App Security is a little steep, and some users said the support could be better.
"Defender is stable enough and is competitive with the other products in the market."
"Microsoft Defender for Endpoint is quite good. We haven't really experienced any issues with it."
"The EDR feature is most valuable."
"It's not really visible for the user - which is a benefit."
"I enjoy using the live response feature, which allows me to remotely access different endpoints and investigate malicious files, such as malware that people may have downloaded, and other related issues."
"The most valuable features of Microsoft Defender for Endpoint are the ease of use and it was available within the operating system."
"It's stable."
"User-friendly, offering safety and security."
"Trend Micro Cloud App is easy to use and easy to install."
"The solution is easy to integrate."
"Dependable with ease of integration with other security products."
"The most valuable feature of Trend Micro Cloud App Security is its stability across all platforms."
"Our business emails are very important and Trend Micro Cloud App Security has provided a high level of protection. Additionally, there are updating the solution frequently."
"It has more intelligence features than other vendors."
"The initial setup is pretty straightforward."
"Trend Micro has DLP features in it, which separates it from other solutions."
"The dashboard customization could be improved."
"A single dashboard would be a significant improvement."
"I would like to see fewer pop messages and alerts."
"The user interface could use some improvement."
"The second major area for improvement involves enhanced capabilities for different operating systems or platforms. That is, even though we have coverage for different operating systems or platforms such as Linux, we don't get all of the controls and enhanced capabilities that are available with Windows devices."
"The solution could use improvement on the interface."
"In terms of improvements for their technical support, a focus on enhancing response times could be beneficial."
"The integration and effectiveness of email security could be better. It's already built-in to the solution and checks emails, scans the links they contain etc."
"It would be great if Trend Mail Cloud App Security would be joined with a web security solution, making it a multiple-network solution."
"The solution's technical support services could be better."
"The granulation of the policy setup needs to be better. Right now, it is too basic."
"There is room for improvement in the DLP component of Trend Micro Cloud App Security."
"In the next release, I would like to see the cost go down."
"The price of the solution could improve by being lower."
"They should provide separate corporate-level licenses for two to three instances."
"Documentation could be improved; product cost is quite high."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
More Trend Micro Cloud App Security Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while Trend Micro Cloud App Security is ranked 16th in Anti-Malware Tools with 8 reviews. Microsoft Defender for Endpoint is rated 8.0, while Trend Micro Cloud App Security is rated 8.2. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of Trend Micro Cloud App Security writes "A straightforward setup and good reliability with useful security capabilities". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, SentinelOne Singularity Complete, CrowdStrike Falcon and Cortex XDR by Palo Alto Networks, whereas Trend Micro Cloud App Security is most compared with Forcepoint ZT CDR (Zero Trust Content Disarm & Reconstruction), Microsoft Exchange Online Protection (EOP), WithSecure Cloud Protection for Salesforce and Joe Sandbox Ultimate. See our Microsoft Defender for Endpoint vs. Trend Micro Cloud App Security report.
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