We performed a comparison between Dynatrace and IBM Security QRadar based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Dynatrace is highly regarded for its advanced AI engine and ability to identify infrastructure automatically. It also offers session replay and impressive visualization features. QRadar users say the solution provides extensive information and helpful leads for locating pertinent data. QRadar stands out with its comprehensive network visibility and strong SIEM capabilities. Some Dynatrace reviewers feel the learning curve is a little steep, and the documentation could be clearer. Users say that Dynatrace should offer more security options and improve integration with other tools. QRadar could improve its rule deployment and lower its false positive rate. Users would also like expanded storage capacity, streamlined user management, and a more mature architecture.
Service and Support: Users generally found Dynatrace's customer service to be helpful and available, but some said that the response times and documentation have room for improvement. Some QRadar customers have had trouble connecting with knowledgeable support staff and experienced delayed responses.
Ease of Deployment: Dynatrace's setup is simple, efficient, and requires minimal technical configuration. It takes a few hours at most. QRadar's initial setup can be complex for users without expertise, and the difficulty may vary depending on the size of the data set.
Pricing: Users say Dynatrace is expensive. Some noted that the licensing model is complicated and not transparent. Some said they struggled to accurately predict the number of units needed. QRadar can be costly because users need to buy new hardware to upgrade.
ROI: Dynatrace users said the solutions saved them money and reduced downtime. QRadar delivers a high return on investment, improving security through its advanced user behavior analytics.
"24/7, all transactions: The fact that every transaction is captured gives us the possibility of acting on every exception. But it also shows us what happens when everything works well, so we can compare it with the moment something goes wrong."
"I like the PurePaths dashlet the most. This is mostly because as soon I open the PurePaths dashlet and sort by response time, there is the problem. Every time."
"I can review behaviors, trending issues, and resolve issues before they impact our clients."
"With the latest version, the AI engine highlights the root causes automatically."
"Dynatrace gives us and our clients information about all layers and components of their platform, including the most important starting point for us: real-time and historical end user experience."
"Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of this solution."
"Automatic instrumentation of new services and technology without the need to install specific agents or modules."
"Being able to identify the blind spots. Before, we had lots of monitoring, but it was all very manual. You only monitor what you know about. As soon as we put Dynatrace in, it sprung to life, and we identified problems instantly."
"Blocks of predefined conditions can be used to configure detection rules without having to write complicated script."
"IBM QRadar has improved my organization by introducing many functions. It collects logs from all of our systems in the organization and has functioned very well. It alerts and correlates the aggregate events or offenses we receive through all the applications we use."
"It's user-friendly when compared to other products."
"It has a good integration with the artificial intelligence engine of Watson."
"The event collector, flow collector, PCAP and SOAR are valuable."
"The features that I have found most valuable are that it is very stable, easy to get going, and easy to manage. It is also easy to review all incidents."
"IBM QRadar is great help from its security event monitoring to data center and NOC troubleshooting of issues hard for other departments to spot."
"The most valuable feature is the integration with the GRD, for banking."
"Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data"
"Make it easier to define applications. E.g., provide an API for applications defined by REST services."
"The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more."
"They seriously have to improve their Web UI dashboard configuration and SSL timeouts. Their Web UI dashboards are very slow."
"We are still struggling a bit with finding an answer quickly."
"More visibility into Python processes."
"I'd really like to see more dashboarding abilities. The ability to do workflows within dashboards, being able to start at a high level and click into it with custom dashboards. I think most of the time, we are creating our own custom dashboards, and I'd just like to see more ability with that."
"The Web UI can be slow and hard to understand."
"The interface is very old. IBM should remake it into a more modern interface."
"The tool is very complicated. One place for improvement would be to have a more user-friendly interface. Having better support in Spanish would be cool."
"Maybe there should be more custom rules in the exchange. Basically, we are using a lot of threat rules, so maybe they'll develop something like that."
"Pricing model could be more cost-effective."
"There is one problem with QRadar in regards to the add-on apps. The apps can be frustrating. For example, when I add a big app like one of the add-ons for resiliency, add-on applications for QRadar, these applications require different hardware to implement and to deploy. The resiliency connector because there's a considerable amount of data scanning, operates for these apps correctly."
"There is room for improvement in IBM QRadar in integrating features for SOC maturity and security levels directly into QRadar."
"The user interface is a bit difficult to get used to."
"The solution can be improved by lowering the cost and bettering their technical support."
Dynatrace is ranked 4th in Log Management with 341 reviews while IBM Security QRadar is ranked 6th in Log Management with 198 reviews. Dynatrace is rated 8.8, while IBM Security QRadar is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of IBM Security QRadar writes "A highly stable and scalable solution that provides good technical support". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas IBM Security QRadar is most compared with Microsoft Sentinel, Splunk Enterprise Security, Wazuh, LogRhythm SIEM and Elastic Security. See our Dynatrace vs. IBM Security QRadar report.
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