We performed a comparison between ConnectWise Automate and Nagios XI based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"A good automated scripts feature."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"The most value we get from this solution is that everything is on a patch cycle."
"The database is great. It's a nicely ordered database."
"The initial setup is easy and the deployment is quick."
"Nagios XI is a simple monitoring tool with performance management."
"The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use."
"Nagios XI is stable."
"I can monitor a phone on a desk to very big servers of any company."
"The solution is pretty stable."
"Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"I can monitor a software made in-house to software of bigger companies."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Their support needs to be better."
"The menu doesn't always load properly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The PNP4Nagios plugin not working easily with XI is an issue for me, because some open source monitoring plugins do not work out of the box. But in the end, you learn to live with it."
"The product could be optimized to improve the administrative user experience via the Nagios Core Configuration (NCC) GUI module."
"Technical support is an area that needs improvement. It is not available 24/7."
"Open-source software is usually not user-friendly."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"The product's stability could be even better."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"The product does not have SAP monitoring."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews. ConnectWise Automate is rated 7.4, while Nagios XI is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and SCOM.
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