We performed a comparison between ConnectWise Automate and ManageEngine Patch Manager Plus based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The implementation is nice and easy."
"A good automated scripts feature."
"It allows us to manage all client requests, jobs and invoicing."
"This product saves us a lot of time and increases our efficiency."
"The database is great. It's a nicely ordered database."
"Maybe they could improve the capability to be multi-tenant."
"The initial setup is easy and the deployment is quick."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"The most valuable feature of this solution is centralized management."
"It is a highly stable solution."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"You can create remote sessions for client systems."
"The initial setup was easy."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Scheduling of automation could be improved and made more simple."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"The tool's support needs improvement."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"They should add better features for managing hardware."
"The solution should have a customer label where we can label those servers or include those servers for specific customers."
"ManageEngine Patch Manager Plus needs to improve speed."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
"The agent can be a bit more intelligent."
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ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews. ConnectWise Automate is rated 7.4, while ManageEngine Patch Manager Plus is rated 8.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, Microsoft Configuration Manager and ManageEngine Endpoint Central.
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