We performed a comparison between Cisco Web Security Appliance and Trend Micro Web Security based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"Great for assisting with connections to networks or apps."
"The initial setup is straightforward."
"Cisco is the best in giving technical support. There is no doubt about that."
"It also allows you to decrypt SSL traffic, and that's a really important feature as well, which is something I also configured."
"The best feature of Cisco Web Security Appliance is its policy framing. It also has a good UI and it can handle traffic well. Cisco Web Security Appliance is a good product."
"The most valuable feature of Cisco Web Security Appliance is the provided anti-malware functionality and URL categorization. I can block access to malicious websites. 99 percent of the cases are related to a malicious website. If I cannot browse those malicious websites, then we are 99 percent protected."
"It also has high availability."
"Cisco regularly upgrades features for the customer's security requirements."
"The solution's technical support team is responsive."
"The solution's scalability is good and we have more than 90 users for it."
"Trend Micro effectively supports our remote workforce by securing our web servers from external threats, particularly browser security."
"The real-time threat detection capability of Trend Micro Web Security has had a positive impact on our security."
"The product's installation phase was easy."
"The solution is stable."
"It's secure and useful from an administrative point of view, with controllable login monitoring and so on."
"We find the advanced license for the DLP to be particularly useful with this product."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"If a user wants to use it for other devices like mobile or smartphones, this product isn't so reliable."
"Setting up Cisco Web Security Appliance is highly complex and it takes about a week. We have to connect it to the Active Directory and configure all the policies for end users. It takes a long time to configure rules for our company data like port forwarding and separating the public and local components."
"The tool needs to provide logs. They need to improve firewall threat defense."
"As Cisco Web Security Appliance is eight years old, though it's simple to access its UI, the UI needs a little bit of updating. If it could be more interactive similar to the latest gen solutions, that would improve the product. Adding a few more integrations would also make Cisco Web Security Appliance better."
"The transparent proxy is quite difficult to enforce on smartphones and tablets."
"The support for this solution could be improved. We have experienced issues with their SMARTnet support system."
"The one thing I don't like about Cisco is that they are very much fragmented in terms of providing the complete solution. They keep on breaking their different feature sets into different boxes."
"I would like more automation."
"The stability of the product is an area of concern where improvements are required."
"There are multiple ways Web Security could improve, such as usability and web access to several programming modes."
"The product should be more secure and stable. It is also not flexible."
"The installation is a little bit complex."
"What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. It also needs to be more comprehensive to meet the needs of large-sized companies."
"The price of Trend Micro Web Security is the only area of concern where improvements are required. From an improvement perspective, the product should be made available to users at a cheaper rate."
"The costs are a bit high in terms of licensing."
"I would like to see better scalability and better performance."
Cisco Web Security Appliance is ranked 9th in Secure Web Gateways (SWG) with 29 reviews while Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 16 reviews. Cisco Web Security Appliance is rated 7.8, while Trend Micro Web Security is rated 8.0. The top reviewer of Cisco Web Security Appliance writes "Ensures security for remote workers". On the other hand, the top reviewer of Trend Micro Web Security writes "Though a tool suitable for medium-sized businesses, it needs to work on its price model". Cisco Web Security Appliance is most compared with Cisco Umbrella, Zscaler Internet Access, Fortinet FortiProxy, Forcepoint Secure Web Gateway and Netskope Next Gen Secure Web Gateway, whereas Trend Micro Web Security is most compared with Zscaler Internet Access, Cisco Umbrella, Symantec Proxy, Infoblox Advanced DNS Protection and Fortinet FortiProxy. See our Cisco Web Security Appliance vs. Trend Micro Web Security report.
See our list of best Secure Web Gateways (SWG) vendors.
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