We performed a comparison between Catchpoint and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Catchpoint's customer service and support are valuable."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The solution offers three different ways of slicing data to look for abnormalities."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"If I need to integrate devices for logs, it is easier with Splunk. We can integrate different applications, network devices, and databases. It is also very rich in documents. It is the best."
"One of the most valuable features is threat hunting. We can do threat hunting and identify if there is any malicious activity happening within our environment, which is a key feature for us."
"You can use it to gather syslog messages from anything."
"The graph visualization is the most valuable feature."
"You can run reports against multiple devices at the same time. You are able to troubleshoot a single application on a thousand servers. You can do this with a single query, since it is very easy to do."
"UBA, User Behavior Analytics, is a key feature."
"Splunk Enterprise Security helped us with faster detection of threats."
"We have a more secure, robust environment, which keeps the harmful software out of the zone required."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"The old user version was better, it was more user-friendly."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Catchpoint can be improved by focusing solely on network monitoring."
"The price of the solution could be cheaper."
"The configuration could be better."
"More training on PetaData using artificial intelligence techniques to identify the events which are not normal and exceptions that would help the organization identify threats and malware on the go with results."
"I would like Splunk to add more integration. QRadar has many indications with more products than Splunk."
"While Splunk Enterprise Security offers valuable features, its cost is high and could be more competitive."
"If possible, we would like to have not only a log monitoring system but a network monitoring feature in this solution as well."
"Although the technical support is adequate, there is still room for improvement."
"The product must improve insider threat detection."
Catchpoint is ranked 5th in Digital Experience Monitoring (DEM) with 12 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 246 reviews. Catchpoint is rated 8.2, while Splunk Enterprise Security is rated 8.4. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, AppDynamics and Selenium HQ, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel. See our Catchpoint vs. Splunk Enterprise Security report.
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