We compared BMC TrueSight Operations Management and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The tool is flexible enough to be customized based on customer requirements."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The initial setup of BMC TrueSight Operations Management was easy."
"I like the event management part."
"It's a very good tool and a very stable tool."
"The interface is user-friendly, making it easy to use."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"The most valuable features of SolarWinds NPM are network performance monitoring and the overall benefit for servers."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"The solution ranks as one of the top five monitoring tools."
"SolarWinds is reasonably priced."
"With just three modules, I can monitor server performance (whether it’s a VM, in the cloud, or an on-premises server."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The product must provide more AI capabilities."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"Deployment requires lots of resources (servers). It has too many consoles."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"BMC's online documentation is often incorrect or incomplete."
"GUI needs improvement with a more graphical dashboard."
"There isn't support available to us as they don't offer support in our country."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"Time: A worldwide deployment can be confusing for dispersed users with non-local times. Each node should have a local time (with summer offset if appropriate) & each user should view & report in their local time."
"There should be a little bit more integration in some of the other tooling and utilizing the APIs of devices or tools could be a little bit better."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 50 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our BMC TrueSight Operations Management vs. SolarWinds NPM report.
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