We performed a comparison between BMC TrueSight Operations Management and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is breadth. It covers so many different technologies which can roll up into a single console."
"The most valuable features of the solution are alert management, alert generation, and event management."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The major advantage of the product is estate management."
"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It is nice to have one place where all the information is right there in front of us."
"It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG."
"It improves the status of my infrastructure, from networking devices to real-time machines."
"I like the mobility of the PRTG Network Monitor and ITOps Dashboard."
"There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking. Pricing for PRTG Network Monitor is also not as expensive. It's a good tool, even for beginners."
"Stable solution for monitoring networks and bandwidth, with multiple functions and features such as NetFlow Collector, graphical monitoring, etc."
"One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured."
"Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"It would be better if the initial setup and deployment were more straightforward."
"BMC TrueSight Operations Management could improve the reporting."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The solution could improve its price."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."
"Needs ability to monitor standard notification time (notify after X time)."
"When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."
"Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000 and we're double that... The only option we have to scale is to buy another core, which would be a separate, stand-alone instance..."
"It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good."
"I've encountered a challenge in my functions, particularly in adding and printing."
"The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it."
"While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly."
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BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 50 reviews while PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews. BMC TrueSight Operations Management is rated 8.2, while PRTG Network Monitor is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and AppDynamics, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our BMC TrueSight Operations Management vs. PRTG Network Monitor report.
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