We performed a comparison between BeyondTrust Remote Support and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The solution is stable."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"It has allowed us to quickly address the needs and issues of our end users."
"This is a very secure product."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
"It is a scalable solution. "
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The possibility to integrate a chatbot would take this product to the next level."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Although the learning curve is steep, the product is well-documented."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Lacks some kind of voice communication option."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Zoho Assist is most compared with . See our BeyondTrust Remote Support vs. Zoho Assist report.
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