We performed a comparison between Avast Business Hub and ConnectWise Automate based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is easy to use."
"The solution can scale well."
"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."
"Our favorite feature is the PC Patch Management."
"Avast as a product is as easy as it gets - everything is outlined and transparent in terms of licensing."
"Avast Business Endpoint Protection's best feature is its user-friendliness."
"The ease of deployment and the command center that they have are the most valuable. It is basically self-monitoring. It doesn't require that much tinkering after you deploy or install."
"It's straightforward to set up."
"This product saves us a lot of time and increases our efficiency."
"The most value we get from this solution is that everything is on a patch cycle."
"A good automated scripts feature."
"It's definitely improved the help-desk servicing, et cetera."
"The implementation is nice and easy."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It allows us to manage all client requests, jobs and invoicing."
"Remote access and detailed monitoring help us support our equipment."
"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."
"Making the price a bit cheaper would be an improvement."
"Avast Business Endpoint Protection would be improved with more frequent updates."
"It could download faster during deployment."
"It should have proper and timely updates to deal with new viruses as they come onto the market."
"The accuracy of the scanner could be improved."
"The solution needs to be more secure and work to protect us better from people trying to mess with our systems."
"The solution could improve by providing more security."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Scheduling of automation could be improved and made more simple."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
Avast Business Hub is ranked 14th in Remote Monitoring and Management (RMM) with 12 reviews while ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews. Avast Business Hub is rated 8.2, while ConnectWise Automate is rated 7.4. The top reviewer of Avast Business Hub writes "Easy to scale, good reports, easy to install and has excellent support". On the other hand, the top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". Avast Business Hub is most compared with HP Wolf Security, Microsoft Defender for Endpoint, CrowdStrike Falcon, Microsoft Defender for Business and Cortex XDR by Palo Alto Networks, whereas ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium. See our Avast Business Hub vs. ConnectWise Automate report.
See our list of best Remote Monitoring and Management (RMM) vendors.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.