We performed a comparison between Adobe Commerce and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"On the plus side, when you build everything from scratch in Magento, you can do magic with it."
"The customization capabilities of Adobe Commerce are great."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The platform provides an easy way to customize its features."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"The tool supports multiple currencies."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"Hybris offers a platform designed for speed."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"The tool has good performance."
"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"The solution’s performance could be improved."
"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."
"The product needs to improve its security. Also, they need to improve B2B features."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"Should have a way to communicate properly with the team that builds the platform"
"A public cloud solution of this software would open great possibilities."
"The learning curve is high."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The stack needs to be improved; they need to start using more new technologies."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"The WCS management or content management is not that great."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 25 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Adobe Commerce is rated 8.2, while SAP Commerce Cloud is rated 8.0. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Adobe Commerce is most compared with Salesforce Commerce Cloud, Shopify, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud, whereas SAP Commerce Cloud is most compared with Shopify, Salesforce Commerce Cloud, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our Adobe Commerce vs. SAP Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
