Fortinet FortiMail and Abnormal Security reviewers are generally happy with the solutions' email security capabilities. FortiMail is praised for its customizable filtering options, and reliable performance, while Abnormal Security stands out for its behavioral AI engine, advanced threat protection, and strong protection against phishing attacks. FortiMail users highlight the lack of advanced features as areas for improvement, whereas Abnormal Security users mention the need for better integration options and interface usability. Both products offer competitive pricing and satisfactory customer service.
The summary above is based on 44 interviews we conducted recently with Fortinet FortiMail and Abnormal Security users. To access the review's full transcripts, download our report.
"Defender helps us prioritize threats across our organization."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"The basic features are okay and I'm satisfied with the Defender."
"The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time."
"The product is not resource-intensive."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"I have never encountered any stability issues with Abnormal."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"The most valuable feature of the solution is the tool's ability to prevent phishing attacks."
"The integration with FortiSandbox is good, and something that we utilize often."
"Fortinet’s support services are good."
"The product's initial setup phase was very easy."
"Technical support is great. They are able to look at their patches and offer quick responses. We even have an account manager in the Middle East. They are very good."
"The solution is very reliable and very stable."
"The deployment is simple and once up and running it is easy to manage."
"The anti-spam features are valuable."
"The XDR dashboard has room for improvement."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"The company should focus on adding threats that the solution is currently unable to detect."
"Microsoft Defender for Office 365 should be more proactive."
"Configuration requires going to a lot of places rather than just accessing one tab."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"The UI needs to be more user-friendly."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"The biggest pain point for us is the lack of support for on-premise email systems."
"I would like to have the ability to customize the auto-remediation feature."
"The pricing for academic institutions and student mailboxes is challenging."
"One feature I'd love to see is outbound scanning."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"They should add a lot of threat-intelligence feeds from different sources - not only from one source (FortiGuard)."
"The solution's pricing could be improved."
"Sometimes, authentic emails get blocked by the solution's firewall."
"The solution is user-friendly to a degree but the dashboard needs improvement."
"The biggest room for improvement would be the deployment. It will be hard for someone who doesn't understand the interface to deploy. If you understand it, you can find your way around the problems."
"The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time."
"An additional feature that could be added is a pop-up screen notifying you that an email has been blocked, without having to double click on it to take you there it could provide you with a summary explaining why it was on hold or why was it spam when you hover over it with your cursor."
"I believe there is room for enhancement in content and web security features."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Abnormal Security is ranked 10th in Email Security with 8 reviews while Fortinet FortiMail is ranked 5th in Email Security with 57 reviews. Abnormal Security is rated 9.6, while Fortinet FortiMail is rated 8.6. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of Fortinet FortiMail writes "Good GUI and configuring security policies is easy but the pricing needs improvement". Abnormal Security is most compared with Mimecast Email Security, Egress Intelligent Email Security, Cloudflare Area 1 Email Security, Avanan and Barracuda Email Protection, whereas Fortinet FortiMail is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Barracuda Email Security Gateway, Proofpoint Email Protection and Check Point Harmony Email & Collaboration. See our Abnormal Security vs. Fortinet FortiMail report.
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