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Zendesk review
Jovana Pavlovic
Jovana Pavlovic
Senior Back Office Manager at a financial services firm with 51-200 employees
Straightforward, very transparent, and very well organized.
When I first started, I was added as an employee, not as an administrator, and the access for an employee would allow you to see all of the tickets from all of the departments. You could assign tickets to different departments and you could actually remove tags if you needed to. After a while, we started having new hires and they were also...

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