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Zendesk review
Calvince Okello
Customer Success Lead at a financial services firm with 11-50 employees
Easy to use and tickets auto-populate very quickly
Zendesk's integration with the macros for auto-responses has reduced the response times. The macros feature on Zendesk has actually made response time easy. Zendesk is very efficient when it comes to integrating with other tools. In my role, where I handled compliance issues, other tools were integrated with the Zendesk system, which worked...
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