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Zendesk review
Technical Solutions Lead at a computer software company with 51-200 employees
Ticket tracking has centralized email support but remains confusing to manage and...
I wish there was a more easily dynamic tool. Currently, it is quite difficult because not all the tools are labeled. A feature that would be beneficial is if hovering over an icon would tell you what it does. Additionally, a feature to easily remove users who have left the company and no longer use Zendesk would be helpful. Zendesk is able...
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