free case study: Simadri Gujuri's unbiased review of Sophos Firewall
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Sophos Firewall review
Simadri Gujuri
Customer Support Executive at a consultancy with 51-200 employees
User experience benefits from intuitive features and good support
An area that could be improved is technical support's ticket registration process. Sometimes when I contact technical support, they do not register the tickets properly. They ask about registered mail ID and registration number when I am already under pressure. For instance, when the internet is not working or when I cannot apply certain...
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