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ServiceNow Virtual Agent review
Shaikha Hajera
Shaikha Hajera
Consultant at a consultancy with 10,001+ employees
Saves time and helpful for repetitive user requests, but NLU and multilingual...
While interacting with the virtual agent, sometimes, in the middle of the conversation, the end-users wanted to go to a live agent because the natural language model (NLU) of ServiceNow couldn't understand what the end-user was saying. There were some occurrences where users would just opt for the live agent support, and the virtual agent...

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