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ServiceNow Virtual Agent review
Felipe Cunha
Felipe Cunha
Knowledge Management Specialist at Celonis
Has a great virtual agent feature that gives us connectivity that can reach out to...
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search...

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