free case study: KaustubhPartha's unbiased review of ServiceNow Virtual Agent
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ServiceNow Virtual Agent review
KaustubhPartha
Business Process Consultant at a consultancy with 201-500 employees
Virtual agent has transformed support workflows and saves employees valuable time...
The only concern about ServiceNow Virtual Agent is that it helps in the notification, but in most companies, employees do not always work on ServiceNow. There are administrators and end users. What happens with end users is that if your screen is open with the service portal and ServiceNow Virtual Agent on your screen, you do get your...
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