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ServiceNow review
Kalyan Kothali
Kalyan Kothali
Associate Vice President at Wissen infotech
Innovative features streamline IT management and decision-making processes
One of the most powerful or useful features of ServiceNow is the AI features announced in the Now in Knowledge '25, specifically AIOps for ITOMS, which implements solutions for the infrastructure teams. I have definitely seen a positive impact of ServiceNow on our company and customer processes, including time savings and money savings.

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