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Servicedesk Associate at a consumer goods company with 501-1,000 employees
The way incidents are created and tracking our inventory and important to us.
Everything in our system can always use some improvement. Right now I'm working on finding out how duplicate usernames are being created in our ServiceNow instance and that causes problems because we need to assign a ticket to somebody and then it shows two names but they don't know which one to choose so they choose the one that's not...
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