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ServiceNow review
Asst. Director, Technology Support Services at a university with 1,001-5,000 employees
The ability to take the whole organization and put it in one place is valuable.
The biggest hassle we have for ServiceNow has been licensing. We have a lot of student workers. When you have cheap labor that's right at your doorstep, you can't turn them down, and so we have a lot of functions at the university, not just in service desk, but also in housing and in customer support, that is handled by student workers that...
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