free case study: MalayKapat's unbiased review of ServiceNow Now Platform
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ServiceNow Now Platform review
MalayKapat
ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
Service desk functionality that has many features and is highly customizable but...
There are several areas of the product that could use improvement. From a vendor point of view, I had an opportunity to work with them on their licensing model. It still needs some improvement in the way the licensing model works because it is a little bit complex and difficult to understand. They change it from time-to-time and sometimes...
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