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ServiceNow Customer Service Management review
Rizwanuddin Qazi
Rizwanuddin Qazi
Senior ServiceNow Developer at McCann Health
Customer experience has improved through automation, actionable insights, and...
Resolution speed has immensely improved because of ServiceNow Customer Service Management, especially the actionable insights, IT performances, and incident trends. Overall service health has improved in terms of the incident and response ratio. The benefits of having automation in place are that it has automated the process and most items...

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